Accessibility Statement

Our commitment

We aim to provide an accessible experience for all users, including people who use assistive technologies such as screen readers, speech recognition software, and keyboard-only navigation.

 

Accessibility standards

We work towards meeting the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, aiming for Level AA where reasonably possible.

 

What we’re doing to improve accessibility

We are continually working to improve accessibility across our website. This includes:

• Using clear headings and consistent page structure

• Improving colour contrast and readability

• Supporting keyboard navigation where possible

• Adding alternative text to images where appropriate

• Reviewing forms, buttons, and checkout flows for usability

 

Known limitations

Despite our best efforts, some parts of the site may not be fully accessible. For example:

• Some third-party apps or embedded content may not fully support accessibility features

• Some older product images or content may not yet have complete alternative text

If you encounter an issue, please let us know and we’ll do our best to provide the information you need in an alternative format.

 

How to contact us for accessibility help

If you have difficulty using our website or need assistance with an order, please contact us and we’ll help.

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When you contact us, it helps if you can tell us:

• The page URL (web address)

• What you were trying to do

• The device and browser you were using

• Any assistive technology you use (if applicable)

 

Enforcement procedure (UK)

If you’re not satisfied with our response, you may be able to contact the Equality Advisory and Support Service (EASS) for further advice.

 

Updates to this statement

We may update this Accessibility Statement from time to time as we improve our website. The latest version will always be available on this page.